What is your Shipping Policy?
- We offer free shipping on four or more stock tires to most areas in Nova Scotia and New Brunswick, all of PEI, and most of Ontario.
- We offer low cost shipping to the rest of Canada. If no shipping options show up upon checkout online, please call us for further details on shipping options.
- Any further shipping needs after original purchase (for example an exchange) are subject to shipping charges.
When should I expect my tires?
- We do our best to get tires out as fast as possible! Typical lead time is 1 business day to process and 1-3 business days for delivery from the courier. During our high-volume seasons April – June and September – December we and the courier experience larger volumes then normal. During the high-volume times we can process your order in 1-3 business days and expect delivery between 2-5 business days after processing. We always do our best to go beyond expectations and are working diligently to get as many orders out as possible each day!
- All orders must be paid for in full before shipping.
Tracking Information
- If you placed your order over the website and have entered your email, we automatically enter your email to get email notifications for the courier of your choice.
- If you do not receive any tracking updates from the courier after 3 days, you can give us a call at 902-932-8473 and press 1 to get sent to our Shipping Support team who will be happy to look into this for you and offer you an update.
What is your Return Policy?
- The Tire Man offers a 7 day exchange policy for any products that we keep in stock and have not been mounted on rims. The Tire Man does not offer refunds, however a customer can opt for a credit on file for 30 days, which is also transferrable, if they are returning a product and another option is not available in stock at that time. For products that are special ordered in for a customer direct from vendors, such as rims or tires that we do not keep in stock, there is a 20% restocking fee. For products that have shipped to a customer, the customer can either make arrangements to have the product returned to The Tire Man, or The Tire Man will credit back the portion paid, minus applicable shipping costs associated with the original order.